Tools Overview

FrontDeskOS exposes 50+ tools through the MCP protocol, organized into six categories. Each tool is a callable function that your AI agent can invoke to manage front desk operations.

How Tools Work

In the MCP protocol, tools are functions that an AI model can call. When your agent connects to the FrontDeskOS MCP server, it receives a list of all available tools with their schemas. The agent can then decide which tools to call based on the user's request.

Each tool accepts a typed JSON input and returns a structured JSON response. Tools are atomic operations -- they either succeed completely or return an error with a descriptive message.

Tool Categories

Calls

Manage incoming and outgoing calls, access transcripts, handle voicemails, and route calls to the right staff.

frontdesk_list_callsfrontdesk_get_callfrontdesk_transfer_callfrontdesk_create_callback+6 more

Scheduling

Book, reschedule, and cancel appointments. Check availability and manage your business calendar.

frontdesk_list_appointmentsfrontdesk_book_appointmentfrontdesk_check_availability+5 more

Leads

Capture, qualify, and manage leads from calls and form submissions. Track conversion pipelines.

frontdesk_create_leadfrontdesk_update_leadfrontdesk_list_leadsfrontdesk_score_lead+4 more

Analytics

Pull reports on call volume, response times, booking rates, and agent performance.

frontdesk_call_analyticsfrontdesk_lead_reportfrontdesk_booking_stats+5 more

Config

Configure business hours, call routing rules, greeting messages, and notification preferences.

frontdesk_get_configfrontdesk_update_hoursfrontdesk_set_greeting+4 more

Admin

Manage workspace users, roles, permissions, and audit logs for compliance.

frontdesk_list_usersfrontdesk_invite_userfrontdesk_audit_log+3 more

Tool Naming Convention

All FrontDeskOS tools follow the pattern frontdesk_<action>_<resource>. For example:

frontdesk_list_calls -- List calls with filters
frontdesk_book_appointment -- Create a new appointment
frontdesk_update_lead -- Update a lead record
frontdesk_call_analytics -- Get call volume analytics